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Return Policies

 

How do I place my orders?
By FAX during and after business hours at (778)-999-9973 (Vancouver, B.C.). Our business hours are Monday to Friday, 9:00am to 5:00pm Pacific Standard Time. Please leave a detailed message, item name, and quantities needed. We will respond to your fax at the first available opportunity.
Call us at our number at (778)-895-2170 (Vancouver, B.C.). Our regional sales representative in Vancouver will be standing by to help you. Our business hours are Monday to Friday, 9:00 am to 5:00 pm Pacific Standard Time.
Email us at orders@bubbletea.org.  Provide us with the necessary information and most convenient way to reach you by. Our speedy sales team will return your message by phone or email per your instructions.

 

Is there a minimum order?
To help off set the high cost of shipping, Bubble Tea Supply have minimum order(s). After receiving your order(s), our sales department will contact you by Email or phone to confirm your order(s) before they get picked, packaged and shipped.

 

Refund Policy
At Bubble Tea Supply, we want to be your number one supplier of ingredients and promotional goods. If for any reason you are not satisfied with our products or services. We hope you will bring the issues to our attention.

Issues regarding Products or service, please Email us at info@bubbletea.org. Our staff will deal with all matters promptly to ensure our customers full satisfaction.

Information regarding product returns is to be Emailed to orders@bubbletea.org or by telephoned. Our office phone number is (778)-895-2170 . Bubble Tea Supply will answer every Email or reach you by phone after finding out more about the product in question. You will be given a return "Authorization Number" for returning products.

Please note that unauthorized returns without an "Authorization Number" is a refused item and will not be accepted for refund.

Bubble Tea Supply reserves the rights to refuse returns that are not sent back within one week of authorization. Keep in mind that some merchandise is easily damaged or are perishable goods and should be kept safe and at appropriate temperature.

Please note that returns without an "Authorization Number" will not be accepted for refund.

Please package all "Returning Products" into their original packages or boxes. Have the package clearly marked "returning products" and shipped back to our corporate office prepaid by you.

Upon receipt of the return merchandise, Bubble Tea Supply will credit your Credit Card or refund you either by Cheque or Credit Voucher.

There will be a 20% product restocking charge and another 25% Shipping & Handling charges for all Bubble Tea supplies returning.

 

Payment Methods
We accept:
  • PayPal
  • Bank Transfer
  • MasterCard
  • Visa Card
  •  

    Paying by Cheques or money Orders

    Orders are processed and shipped out upon receipt of your payment. Personal Cheque needs clearance and it usually takes about 4-6 business days. Bubble Tea Supply will send your order after receiving confirmation clearance. Please make out your Money Order or Cheque to "Bubble Tea Supply" and send it to:

    Bubble Tea Supply

    # 4106 - 495 W. Georgia Street
    Vancouver, B.C.
    V6B 3Z6

    CANADA 

    To avoid shipment delays, payment in full must be received before orders are processed and shipped. Always use the correct Postal Code or ZIP Code for Canada, the U.S.A. or the destination country you are mailing to.

    B.C. Orders
    Orders within B.C. can be paid at the time of delivery, either by Cheque or Money Order since our corporate office is within B.C. Problems regarding payments can be quickly corrected and dealt with on a local basis.

     

    Canadian Orders
    Bubble Tea Supply products are all in Canadian prices. We take great pride on being Canadian owned and operated. Time and Time again, our customers come back for value and service. 

     

    International Orders

    Orders that are shipped outside Canada such as U.S., Singapore, Australia etc. Please drop us an Email at sales@bubbletea.org or call us at 1-(778)-895-2170 to place your order. We can assist you on up-to-date quotes and shipping charges if unsure. Our sales team will return your email within one or two business days to confirm orders and actions taken.